Due to the importance of maintaining the built environment and the high numbers of facility managers eligible to retire in the near future, both the Department of the Interior (DOI) and the National Park Service (NPS) have targeted the facility management profession as “mission-critical.” In an effort to address this need, the NPS partnered with the Eppley Institute to generate an immediate and specific facility management training solution.
Working together with the NPS, the Eppley Institute created the Facility Manager Leaders Program (FMLP), of which the Principles of Asset Management is the introductory course. The primary aim of the introductory course, like the other courses of the FMLP, is to build a core group of competent future facility managers. With the NPS, the Eppley Institute:
- Conducted a training needs analysis and developed course content based on the findings of a work group of subject matter experts from the national, regional, and park levels of the NPS.
- Established a student application process and ranking criteria for acceptance into the FMLP and communicated this to regional evaluators.
- Designed and developed course materials which included instructor lesson plans, student workbooks, PowerPoint presentations, pre-course readings, and the FMLP e-portfolio website.
In consultation with the NPS, The Eppley Institute developed the pilot Principles of Asset Management course materials, which, using an array of media, served as an introductory survey course and met the needs of the NPS’s facility managers and leaders of the future. Delivery of the course was evaluated showing learner satisfaction, transfer of knowledge, and performance improvement (Kirkpatrick Levels I, II, and III evaluation). Return on Investment evaluation (Kirkpatrick Level IV) is ongoing at this time.