Facility Manager Leaders Program

The Need

In 2005 the National Park Service (NPS) determined they were in the initial stages of experiencing a severe shortage of qualified facility mangers as well as in need of additional training and education for current facility managers. NPS needed facility managers to be adaptable to changing federal property and asset management requirements involving complex, multi-faceted problems, data analysis, and formal decision-making processes. Traditional training, with its focus on certainty and routine, would not be sufficient in this scenario.

The Solution

In an effort to address the unique needs of facility manger training, the Eppley Institute:

  • Identified NPS facility manager training needs, industry standards, and policy directives of the federal government regarding facility management
  • Implemented and administered a year-long educational and competency-based training program emphasizing analytical problem-solving techniques and “deep learning” approaches, and
  • Evaluated the results of the program through multiple quantitative and qualitative assessments, including student feedback and student performance

The Result

The sixth class of the FMLP graduated in October of 2012.  The program met the rigorous standards of the International Association of Continuing Education & Training requirements for Continuing Education Units (CEU) and of Indiana University as a non-degree certificate program. Over 80% of the graduates have received promotions and the FMLP cohort continues to grow and influence business practices in the area of facility management.

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