The National Park Service (NPS) Office of Communications has partnered with the Eppley Institute to develop communications training courses for public agencies. The way that public and non-profit organizations communicate with the public (visitors, partners, volunteers, and others) is becoming increasingly complex and dynamic in a world of “always-on” information sharing. In this quickly evolving arena, maintaining an effective, open, and meaningful system of external communications involves ensuring that a cadre of employees has the skills to meet this need, even in positions where external communications is an ancillary duty. The goal of this training program is to develop curriculum based upon these communication skills so that any interested party within the public arena can benefit and learn.