Bradford Woods is Indiana University’s outdoor center and a unit of the Department of Recreation, Park, and Tourism Studies. As such, it helps fulfill the academic mission of the School of Health, Physical Education and Recreation. Upon retirement of its long time director, Bradford Woods required an operations analysis that gathered staff input and reviewed information technology resources and needs in order to identify areas for improvement and strategies for implementing positive change.
The Eppley Institute assembled a team of six investigators who traveled to Bradford Woods to conduct interviews with fifteen staff members at various administrative and operations management levels. In addition, a separate review of the information technology (IT) infrastructure and staff was conducted. The data collected during this investigation was compiled into a report for Bradford Woods Management.
Interview results were aggregated into categories based on the area of responsibility of the staff members. Within each category, responses were combined and categorized according to the primary areas of questioning. These data summaries provided a general overview of the responses received during the interviews and were followed by a list of recommendations developed by the Eppley Institute team based on the data gathered during this process. These recommendations have been used to guide administrative decisions regarding technology, organization, and operations at Bradford Woods.