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The Eppley Institute and Commercial Services Program Training

January 18, 2012

In 2011, the Eppley Institute worked on several projects with the Commercial Services Program of the National Park Service (NPS). The Commercial Service Program oversees contracts and agreements between the NPS and concessioners. These concessioners operate shops, hotels, boating, and much more. In order to provide needed training to its geographically dispersed employees, the NPS partnered with the Eppley Institute to develop two e-courses, Orientation to NPS Concessions, and Introduction to Prospectus Development. Through these courses, employees learn the basics of the Commercial Service Program and the principle way that the program advertises and finalizes agreements with potential concessioners, the prospectus development process.

Additionally, the Commercial Services Program contracted with the Eppley Institute to update two existing e-courses, Asset Management for Concessions Management Specialists I & II. The Eppley Institute and NPS originally created these courses many years ago. The e-courses focus on Concessions Management Specialists duties related to asset management. Due to advancements in e-course design by the Eppley Institute, and changes within the NPS, the NPS found that updating these courses would be a prudent endeavor.

From September through November, Eppley, with Subject Matter Expert support from the NPS, moved the old e-courses into a new, proprietary template that features better navigation and design. Additionally, Eppley updated graphics, added interactive tutorials, developed new quizzes, and updated course content to reflect changes found in NPS programs.

After completing these projects, Eppley Institute e-courses are now being used to teach NPS personnel across the country about the Commercial Services Program.

About the author

Jeremy Hackerd
Mr. Hackerd became a Project Manager at the Eppley Institute for Parks and Public Lands in 2010 bringing valuable experience from many realms of public administration, policy, and education. Jeremy’s background in United States History, public history, and state government complement the Eppley Institute’s subject matter expertise quite well.

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Comments


Axel wrote:

Saturday, 25 February 2012 19:35

Hi, Steve.Your mitneon of students using undergrad as mere stepping stone into grad school rings strongly in my ears. I don't know if an honors' program is one that should encourage students to continue extradisciplinary/cross-disciplinary study, when that is precisely what a liberal arts education is supposed to be. Besides, can't motivated students create their own majors and courses of study if they wish to pursue this route? Can't we just make that easier to do for those who desire it? I wonder if one of the weaknesses of the four year liberal arts program is that it may do disservice to students who decide to attend graduate school well after they start into a liberal arts undergrad education in good faith. The breadth of a liberal arts education exposes the student to many streams of thought, many perspectives on the world, one or two of which the student may find deeply compelling, leading to a major. I fear, however, that except for the smartest and/or most motivated students, the liberal arts educational philosophy which remains in force within the major becomes a hindrance for the individual who decides they wish to pursue graduate study. It is precisely the myopic delving into the nitty-gritty of the field in advanced courses which allows interested students to prepare themselves for graduate study at a reputable institution. This kind of technical training is mostly missing from major programs at a liberal arts school.So, what I imagine a good honors program in a liberal arts institution should be is EXACTLY one which provides deserving students with the depth they need to pursue graduate study or good' careers. That is, an honors program considered as an excursion out of the liberal arts into the technical details of their chosen field(s). Keep the holistic entrance requirements, but make it something that encourages students both to appreciate the liberal arts while incentivizing and facilitating specialization.

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